Fitbit is a popular fitness-tracking app and device that allows users to track their steps, sleep patterns, and more. Unfortunately, some users have experienced issues getting the Fitbit app to work on their iPads. From incompatibility issues to simply not being able to connect, there can be a range of reasons for why the app won’t work.
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Fortunately, there are a few fixes that users can try if they’re having trouble getting the Fitbit app to work on their iPads. This article provides 11 fixes that users can try to get their Fitbit app working on their iPad. From restarting the app to updating the app, these simple fixes will have users tracking their progress in no time.
Restart Your iPad
Before you start digging into troubleshooting, make sure you restart your iPad. If the app is having issues connecting to your iPad’s Bluetooth or other hardware, restarting your iPad will resolve any issues. Restarting your iPad is quite simple. First, press and hold the Power button on your iPad for a few seconds. Once your iPad turns off, press and hold the Power button again to turn it back on. This will force your iPad to restart, so your fixes can start fresh.
Check Your iPad’s Compatibility
While the Fitbit app is compatible with iOS, the wearable devices themselves are not compatible with all iPads. If you’re having trouble getting the Fitbit app to work on your iPad, check to make sure the wearable device you’re trying to pair with it is compatible with your iPad. The Fitbit app is compatible with a variety of iPads, including the iPad Air, iPad Mini, and iPad Pro. If you’re using a different iPad, the app may not be compatible with it.
Update the Fitbit App
If you’ve enabled Bluetooth and checked your Internet connection, but you’re still having issues getting your Fitbit app to work, you may just need to update your Fitbit app. Check for any app updates for the Fitbit app. The Fitbit app updates frequently, so it’s possible an update may resolve the issue you’re having. You can check for app updates by navigating to your iPad’s App Store. Once in the App Store, navigate to the “Updates” tab. Here, you can check for app updates. If there’s an update available, click “Update” to install it.
Update Your iPad’s Operating System
Before you start troubleshooting, it’s a good idea to update your iPad’s operating system. Outdated operating systems can cause connection issues, so it’s best to update to the latest version available. To update your iPad’s operating system, head to your iPad’s Settings app. Once in Settings, navigate to “General” and “Software Update“. If an update is available, tap “Download and Install“. You can also tap the “Automatic downloads” option and have your iPad automatically update when new updates are available.
Check Your Internet Connection
Before you start troubleshooting, it’s important to check your Internet connection. If your Fitbit app isn’t working, it may be because your Internet connection is down. Make sure your Internet connection is up and running by double checking your Internet settings. Navigate to your iPad’s Settings app. In Settings, click “Wi-Fi.” From here, make sure your Wi-Fi connection is enabled. Make sure you’re connected to a strong, reliable Internet connection. If you’re not, you may experience issues getting the Fitbit app to work.
Clear Cache From the Fitbit App
If the Fitbit app is not working, you may want to clear its cache. Clearing the app’s cache will reset the app and allow you to start fresh with the app. Clearing cache from apps is simple. First, navigate to the Fitbit app on your iPad. Once in the app, swipe up from the bottom of the screen to pull up your app menu. Next, click “Open” and select “Settings.” From here, select “Clear Cache“. Once you’ve cleared the app’s cache, restart the app and see if that resolves the issues you’re having with the app.
Uninstall and Reinstall the Fitbit App
If clearing the app’s cache doesn’t resolve your issues, you may have to uninstall and re-install the app. Sometimes uninstalling and reinstalling an app will clear any issues within the app and allow you to start fresh. First, navigate to the iPad’s App Store. Once in the App Store, find the Fitbit app and click “Delete.” Now, reinstall the Fitbit app from the App Store. Once you’ve reinstalled the app, sign in to your account again. Once you’ve logged back in to your account, start using the app again.
Log Out of the Fitbit App
If you’ve tried everything and the Fitbit app still isn’t working, you may have to log out of the app and sign back in. Sometimes logging out of an app and signing back in will clear any issues with the app. To log out of the Fitbit app, navigate to the app on your iPad. Once in the app, swipe up from the bottom of the screen to pull up your app menu. Next, click “Open” and select “Settings.” From here, click “Log Out.” Once you’ve logged out of the app, sign back in.
If all of the above fixes don’t work, it’s possible that there is an issue with your iPad’s Bluetooth connection. To troubleshoot this, try disabling Bluetooth on your iPad. First, navigate to your iPad’s Settings app. In Settings, click “Bluetooth” and toggle off Bluetooth. Once you’ve turned off Bluetooth, restart your iPad. After your iPad has restarted, turn Bluetooth back on. Now, try to pair your Fitbit wearable device with your iPad. Hopefully, this will resolve any issues with your Fitbit app not working.
Reset the Bluetooth Connection
If disabling Bluetooth and restarting your iPad doesn’t work, there may be an issue with your iPad’s connection to your Fitbit wearable device. In this case, you’ll need to reset the Bluetooth connection between your iPad and your Fitbit wearable device. First, turn off your Fitbit wearable device. Next, turn off Bluetooth on your iPad. After a few moments, turn Bluetooth back on. Now, turn on your Fitbit wearable device. Hopefully, this will reset your Bluetooth connection and your Fitbit app will start working again.
Troubleshoot with Fitbit Support
If nothing above works, it’s possible that you have a hardware issue. In this case, you’ll want to contact Fitbit Support for help. You can contact Fitbit Support by clicking “Contact Us” on their website. Once on their website, select “Having a problem with your Fitbit product?” from the drop-down menu. From here, select “Product” and choose the product that’s giving you issues. From here, select “Ask a Question” and submit a ticket to the team. Once you’ve submitted a ticket, they will get back to you as soon as possible.